Refund and Returns Policy – Infinity Bound Book Services

Overview

The nature of our business is a contract sale with individuals. We allow for deposits on services.

By default all sales are final. Exceptions and processes are described below.

Refunds

Deposits are non-refundable.

Physical Products – A full refund will be issued only if there is an error and the item is returned to Infinity Bound Book Services in its original condition.

Design Services – Any work completed at time of separation will be delivered to client. If paid in full, a refund will only be processed for balance minus deposit if no products have been delivered. Once files, themes, or layouts have been delivered, all sales are final.

Sprayed Edges – Any books already painted are non-refundable. Refund will be processed for balance minus deposit minus shipping fees to return books to owner.

Events – A full refund minus deposit will be issued up to 60 days prior to the setup date of the event. 60-30 days prior to the event will be a 50% (fifty percent) minus deposit refund. 30 days or less is non-refundable.

Shipping Services are non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Refunds as outlined above will be processed at the sale price only.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at infinityboundbooks@gmail.com and we will provide you with the location to ship your item(s).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should contact infinityboundbooks@gmail.com and we will provide you with the location to ship your item(s).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.